Professional Experience: June 2019 - May 2023 Jackson Walker, LLP Dallas, Texas Learning and Development Manager Managed the IT Training program with a team of 4 state-wide Learning Specialist conducting skill-based training courses (technical and non-technical), professional development and consultative coaching on best practices for new-hires, staff, and leadership aligning with growth objectives and performance goals. Team Leadership: Managed training team projects and resource development for new and existing products to include electronic communication of features, inter-departmental collaborations and project plan assignments and deadlines. Program Management: Developed and maintained customized scenario-based learning with training materials, including presentations, handouts, guides, and instructional videos for a comprehensive level of support, engagement, and retention.  Technical Proficiency: Managed the Learning Management System to create and maintain learning plans, upload resources, assess effectiveness of learning objectives, and track course completion for all employees. Data Analytics and Decision-Making:  Analyzed trends and conducted needs assessments to identify knowledge gaps and make improvements using reports, feedback (multiple channels), and course evaluations to guide training resource development and marketing strategies targeting user group interest that doubled coaching appointments and increased class attendance by 40%.   Collaboration and Relationships: Managed the quality of program content design and delivery in a variety of formats, to include virtual, instructor-led and hybrid by collaborating with subject matter experts, stakeholders, and vendors to build relationships ensuring the training content was accurate, relevant, and aligned with the diverse needs of the firm.

Resume Complete | Previous work experience